Privacy Policy

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Effective Date: 25th September 2024. 

At I-DDO Machinery Hire and Recovery, your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Personal Information

When you interact with our website or use our services, we may collect personally identifiable information, including but not limited to:

• Name
• Email address
• Phone number
• Mailing address
• Payment information (for billing purposes)

Non-Personal Information

We may also collect non-personally identifiable information when you visit our site, such as:

• IP address
• Browser type and version
• Operating system
• Usage data (e.g., pages visited, time spent on the website)

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process and manage quotes, orders, and transactions
• Improve, personalize, and expand our website and service offerings
• Communicate with you, including responding to inquiries, sending quotes, and service      updates
• Facilitate payments and prevent fraud
• Comply with legal obligations

3. How We Protect Your Information

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These include:

• SSL encryption for sensitive data transmitted online
• Secure storage of personal information on protected servers
• Limited access to your information to authorized personnel only

While we take precautions to protect your data, no security method is completely secure. We cannot guarantee the absolute security of your data.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who help us operate our website, conduct our business, or provide services on our behalf. These providers are contractually obligated to protect your information.
• Legal Compliance: We may disclose your information to comply with legal      requirements, court orders, or governmental regulations.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your      information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather information about visitor behavior on our site. Cookies may collect information such as:

• Pages viewed
• Time spent on the site
• Referring website or search engine

You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use certain features of the website.

6. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete personal information.
• Deletion: Request the deletion of your personal information, subject to legal      obligations.
• Objection: Object to the processing of your data for marketing or other purposes.

To exercise these rights, please contact us at the details provided below.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, it will be securely deleted or anonymized.

9. Children’s Privacy

Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page, with the "Effective Date" revised accordingly. We encourage you to review this page periodically for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Email: iddosolutions@gmail.com 
• Phone: 079 3446 0199
• Address: 2A William St, Brierley Hill DY5 3XH, UK

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.